FP Digital Business Solutions GmbH
An FP Group Company

Trebuser Straße 47, Haus 1
15517 Fürstenwalde

Tel: +49 5063 - 277 44 0
Fax: +49 5063 - 277 44 50

Subsidiary Berlin-Adlershof
Barbara-McClintock-Str. 11
12489 Berlin

Tel: +49 30 364440-0
Fax: +49 30 364440-333

Subsidiary Bad Salzdetfurth
Griesbergstr. 8
31162 Bad Salzdetfurth

Tel: +49 5063 - 277 44 0
Fax: +49 5063 - 277 44 50

Support (contract customers only): +49 (0) 3361 6809410

E-Mail: info@fp-dbs.com
De-Mail: info@mentana.de-mail.de
Internet: www.fp-dbs.com

Managing Directors: Stephan Vanberg, Ralf Spielberger
Register court: Frankfurt / Oder
Register number: HRB 13886
VAT: DE 224 542 346

Responsible for content:
Herr Stephan Vanberg

Liability notice
Despite careful control of the content, we assume no liability for the content of external links.
The operators of linked pages are solely responsible for their respective content.

Product-related legal information
The services offered by FP Digital Business Solutions GmbH (intermediary portals and signature products) are, insofar as expressly stated, suitable for the generation and processing of qualified signatures within the meaning of Art. 3 No. 12 Regulation (EU) No. 910/2014 (eIDAS Regulation). These signatures are created with the help of a secure signature creation device and using a secure signature application component.

The following products are used:

  • AutoSigner
  • OfficeSigner

Disclaimer Blog/ Website
Our blog/website is intended solely for the discussion of FP Sign products or services. In addition to general information, the blog/website may also contain legal content relating to product or service performance. It is not product or legal advice. We are not responsible for the decisions you make based on the content presented on the FP Sign blog/website.

Limitation of Warranty
The legal information in this blog/website is provided "as is" without any representations or warranties, express or implied. We make no representations or warranties with respect to any product or service information or legal blog content on this website.

We recommend that you seek information about specific products or services from the relevant customer service department and/or a lawyer or other professional legal services provider.

Supervisory body according to Section 2 VDG
The tasks of the supervisory authority for qualified signatures and supporting products pursuant to Article 17 of Regulation (EU) No. 910/2014 (eIDAS-VO) and Section 2 (1) of the German Trust Services Act (VDG) are assumed by the Federal Network Agency as the higher federal authority in the portfolio of the Federal Ministry of Economics and Technology with its headquarters in Bonn, Tulpenfeld 4, 53113 Bonn, telephone: 0228 14-0, www.bundesnetzagentur.de.

Insofar as product descriptions refer to "qualified electronic signatures, electronic seals or electronic time stamps from accredited qualified trust service providers" (Article 21 para. 2 in conjunction with Article 3 number 16 a eIDAS Regulation), it is pointed out that FP Digital Business Solutions GmbH is not itself an accredited qualified trust service provider for the creation of electronic signatures, electronic seals or electronic time stamps, but provides the user with a legally compliant infrastructure for the procurement and handling of these signatures, seals or time stamps (secure signature application component).

Copyright and intellectual property rights
This website and all contributions and illustrations contained therein are protected by copyright. Any use outside the narrow limits of copyright law without the prior written consent of FP Digital Business Solutions GmbH is prohibited. Reprinting and further distribution as well as electronic archiving or electronic provision of the contents are only permitted with the prior written consent of FP Digital Business Solutions GmbH. All rights reserved.

Trademarks and property rights
All brand names and proper names mentioned on this website as well as the legal property of the respective manufacturers or owners are protected, even if this is not marked separately.

All offers are directed exclusively at members of the liberal professions (§ 1 PartG) or companies that are merchants within the meaning of the German Commercial Code. Consumers are excluded from using this service. Consumers who nevertheless use the service voluntarily submit to the stricter legal rules of the German Commercial Code applicable to merchants.

Dispute resolution procedures
In accordance with Section 36 (1) of the German Consumer Dispute Resolution Act ( Verbraucherstreitbeilegungsgesetz ), we hereby confirm that we will not take part in any dispute resolution procedure before a consumer arbitration board. See also the general terms and conditions.

Right of revocation and revocation policy
The user is able to revoke a contract declaration in which he or she agrees to the use of FP Sign services within 14 days and without giving any reasons by submitting a written request (e.g. letter, e-mail, fax) and also stating his or her customer number. This period begins upon receipt of this policy in writing, although not before conclusion of the contract or before the provider has fulfilled its information obligations under Article 246, Section 2 in conjunction with Sections 1 (1) and 2 of the Introductory Act to the German Civil Code (EGBGB), and also not prior to the provider’s fulfilment of its information obligations under Section 312 e) (1), Sentence 1 of the German Civil Code in conjunction with Article 246, Section 3 of the EGBGB. The timely dispatch of the revocation shall suffice to meet the revocation deadline. The revocation must be addressed to:

FP Digital Business Solutions GmbH
Trebuser Str. 47 Haus 1
15517 Fürstenwalde
E-Mail: support@mentana.de
De-Mail: support@mentana.de-mail.de
Fax: +49 (0) 5063 - 277 44 50

In the event of effective revocation, the mutually received deliverables are to be returned and, if necessary, any benefits derived (e.g. interest) are to be surrendered. If the user is unable to return all or part of the mutually received deliverables or these are in a deteriorated state, he or she must compensate the provider appropriately for the depreciation in value. This may result in the user nevertheless having to fulfil the contractual payment obligations for the period up to revocation. Obligations to reimburse payments must be fulfilled within 30 days. For the user, the period shall begin upon dispatch of his or her notice of revocation, and for the provider, it shall begin upon receipt of this notice.
End of the revocation policy

Complaint management
Is there something that is not to your satisfaction?

E-Mail: beschwerdemanagement@mentana.de
De-Mail: beschwerdemanagement@mentana.de-mail.de